ECM Academy

Trainings of ECM European Academy

Hotel Management

The whole package of knowledge for you successful business!

Training offers extensive overview and knowledge of the most important operations in hotel management. Detailed analysis of current tendencies, as well as problems and opportunities of the industry will be conducted in the course

Training Contents

  • Introduction to International Hotel Management
  • Management of Operations in Hospitality
  • Reception and Guest Relation/Guest Services
  • Executive Floor
  • Housekeeping
  • Reservations
  • Industry Computer Applications for Hospitality and Tourism
  • Introduction to Event-Management
  • Business Marketing/Accounting/Controlling
  • Moderation and Conflict Management
  • Distribution and Revenue Management
  • Strategic Management
  • Intercultural Competences
  • Online Marketing and Sales
  • Quality and Process Management
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